Returns & Exchanges

Returns and exchange requests should be raised within 7 days of delivery.

To be eligible, products must generally be:

• –Unused and unworn
• –Undamaged and in original condition
• –With original packaging and tags, where applicable

For bats, gloves, pads, helmets and other cricket equipment:

• –The product should be unused and in original condition for a return or exchange request.
• –Used equipment is generally not eligible for return or exchange.
• –Manufacturing defects or incorrect items supplied by KB87 should be reported promptly.
• –KB87 will review the issue and determine the appropriate resolution.

For ready-to-buy apparel, items should be:

• –Unused and unwashed
• –With original tags and packaging, where applicable

Size or change-of-mind returns are subject to KB87 review and return-shipping arrangements.

Custom teamwear cannot generally be returned or exchanged once production has started. Exceptions may apply where KB87 has supplied the wrong item or a confirmed manufacturing defect exists.

If your item arrives damaged, defective, or you received the wrong product, please contact KB87 with:

• –Your order or enquiry details
• –Photographs of the issue
• –A short video where useful
• –A description of the problem

If the issue is confirmed as a KB87 fulfilment or manufacturing error, KB87 will coordinate the appropriate resolution.

• –If the issue is due to KB87 supplying the wrong item or a confirmed manufacturing defect, KB87 will handle the applicable return or replacement shipping.
• –For customer-requested size or change-of-mind returns, return shipping may be the customer's responsibility.

Approved refunds are processed after the returned product is received and reviewed, where applicable. Refunds will normally be made through the original payment method or another mutually agreed method.

Approved exchanges depend on:

• –Product condition
• –Availability
• –The reason for the exchange

If the requested replacement is unavailable, KB87 may offer another appropriate resolution.

To start a return or exchange, please contact the KB87 team with your order details. You may also want to review our Shipping & Delivery policy.